• Privacy Policy

    1. Overview

    This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

    2. Information We Collect

    We may collect:

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    • Purchase history

    • Skin concerns, sensitivities, allergies, and preferences (for bespoke products)

    • Website usage data (cookies and analytics)

    3. How We Collect Information

    We collect information when you:

    • Place an order

    • Complete a consultation form

    • Subscribe to communications

    • Contact us

    • Use our website

    4. Use of Information

    We use your information to:

    • Process and deliver orders

    • Create customised skincare formulations

    • Communicate with you

    • Improve our offerings

    • Send marketing (with consent)

    5. Disclosure

    We may share your information with:

    • Payment providers

    • Shipping providers

    • Website and IT services

    We do not sell your personal information.

    6. Security

    We take reasonable steps to protect your personal data.

    7. Access & Correction

    You may request access or correction of your personal information.

    8. Cookies

    See our Cookies Policy below.

    9. Contact

    Nikita Rowan / Earth Facialist

    hi@earthfacialist.org

  • Terms & Conditions

    1. General

    By using this website and purchasing our products, you agree to these Terms.

    2. Cosmetic Use Only

    Our products are cosmetic and are not intended to diagnose, treat, cure, or prevent any medical condition. Information provided is not medical advice.

    3. REQUIRED Patch Testing

    Patch testing is mandatory before using any product.

    Instructions:
    Apply a small amount to a discreet area of skin and wait 24 hours.
    Do not use the product if irritation or sensitivity occurs.

    Failure to conduct a patch test is considered misuse of the product.

    4. Ingredient Awareness & Allergies

    You are responsible for:

    • Reviewing all ingredient information provided

    • Ensuring products are suitable for your personal allergies or sensitivities

    We are not liable for allergic reactions where ingredient information has been provided.

    5. Cross-Contamination Notice

    Products are made in a facility that may also process:

    • Nut oils

    • Dairy-derived ingredients

    6. Bespoke / Custom Products

    • Custom products are formulated based on information you provide

    • You must ensure all information (including allergies, sensitivities, pregnancy, or medical conditions) is accurate and complete

    • Results may vary between individuals

    • These products are for personal use only and not for resale

    7. Consultation Disclaimer

    Any consultation, recommendation, or formulation guidance provided is based on the information you supply and is not medical advice.

    8. Orders & Pricing

    Prices are in AUD and may change without notice.

    9. Limitation of Liability

    To the extent permitted by law, we are not liable for:

    • Adverse reactions where patch testing was not performed

    • Failure to review ingredient information

    • Misuse or improper storage of products

    Nothing excludes your rights under Australian Consumer Law.

    10. Governing Law

    These Terms are governed by Australian law.

  • Returns, Refunds & Reactions Policy

    1. Change of Mind

    We do not offer refunds for change of mind.

    2. Faulty or Incorrect Items

    If your item is faulty or incorrect, contact us within 7 days.
    We will provide a replacement or refund in line with Australian Consumer Law.

    3. Bespoke Products

    Custom-made products are non-refundable unless faulty.

    4. Skin Reactions

    Skin reactions can occur with any skincare product.

    If a reaction occurs:

    • Stop use immediately

    • Contact us within 7 days

    • Provide details and photos where possible

    Outcomes may include:

    • Replacement

    • Store credit

    • Refund (at our discretion)

    5. Patch Test Requirement

    Patch testing is required prior to use.
    Failure to patch test may void eligibility for refunds related to reactions.

    6. Allergy Responsibility

    Customers are responsible for reviewing ingredient lists and ensuring suitability for their personal allergies.

    7. Cross-Contamination

    Products are made in a facility handling nut oils and dairy-derived ingredients. Trace exposure may occur.

    8. Contact

    hi@earthfacialist.org
    Include order number and details.

    9. Consumer Guarantees

    Your rights under Australian Consumer Law are not excluded.

  • Cookies Policy

    1. What Are Cookies

    Cookies are small files stored on your device.

    2. How We Use Them

    We use cookies to:

    • Enable website functionality

    • Improve user experience

    • Analyse traffic

    • Support marketing

    3. Types of Cookies

    • Essential cookies

    • Analytics cookies

    • Marketing cookies

    4. Third-Party Cookies

    We may use third-party services that place cookies on your device.

    5. Managing Cookies

    You can disable cookies via your browser settings. This may affect site functionality.

    6. Consent

    By using our website, you consent to our use of cookies.

    7. Contact

    Nikita Rowan/ Earth Facialist
    hi@earthfacialist.org